SHIPPING METHODS, TIMING AND COSTS
All orders placed before 12pm are shipped the same day. Orders placed after 12pm are shipped within 24 hours. Orders placed on weekends or public holidays are shipped within 48 hours.
All shipping options available for your order and destination will be visible at checkout.
SHIPPING TIMES AND COSTS
- Standard shipping in Italy: delivery by GLS courier within 1-2 days. We offer free shipping for orders throughout Italy.
- Standard shipping to EU countries: delivery by UPS or GLS courier within 2-4 days. The shipping costs of your order will be calculated and displayed at check-out.
- Standard shipping to USA, Australia, Canada: delivery by UPS courier within 3-6 days. Shipping cost is €30.
Shipping times are purely indicative and are calculated from the time the order is sent. Millesime srl doesn’t accept responsibility for delays due to customs clearance or failed payments, but will endeavour to reduce them to a minimum.
No additional taxes or customs duties will be charged for items shipped within the European Union. The item price and shipping cost include VAT and refer to the gross amount.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice stating the value of the individual items. Your order may be subject to import duties and taxes, which are applied when the shipment reaches the destination country. Millesime srl is not responsible for these additional charges, which are your responsibility as the customer.
When your order is shipped, you will receive an email notification including a tracking number that you can use to check the status of your order. The tracking information will be available within 48 hours.
If you do not receive your order within 10 days of receiving the email confirming the shipment, please contact us at web@millesimecollection.com specifying your name and order number and we will make the necessary verifications.
If your order has not yet been prepared for shipment, it can be cancelled by writing to web@millesimecollection.com.
If you have cancelled an order, you will receive a refund within 14 days, depending on your payment provider.
We accept returns up to 14 days after delivery for unused items in their original condition and refund the full amount of the order.
Should your order arrive damaged in any way, please inform us as soon as possible at web@millesimecollection.com by sending the order number and a photo showing the condition of the item.